Global Customer Support Policy

1. Overview of Our Global Support Ecosystem

The Global Customer Support Policy of FuntrekVibhuti is built to ensure a high-performance gaming environment for our clients across the world. While we are recognized as the leading gaming machine importer in India, our commitment to technical excellence extends to international markets including Asia, the Middle East, and Europe.

With strategic offices in Guangdong (China) and Hong Kong, we provide a direct line to factory technical insights and original arcade spare parts. We assist global entrepreneurs in securing a high Return on Investment (ROI) by maintaining strict international safety and maintenance standards across all gaming installations.

2. International Installation & Logistics Support

Setting up complex equipment such as Activate Interactive Games or AI-driven Shooting Simulators requires a worldwide support perspective. FuntrekVibhuti offers:

• Global Expert Deployment: For large-scale international projects, senior engineers are dispatched from our India or China hubs.
• Remote Diagnostics: 24/7 high-priority video consultation and remote software troubleshooting (AnyDesk/TeamViewer).
• Export Quality Compliance: Every Arcade Shooting Game exported by us meets international CE/ROHS certification standards.

3. Spare Parts & Global Warehouse Network

We eliminate shipping delays by leveraging a global supply chain. From our central hubs in India and China, we provide express dispatch of sensors, VR lenses, motherboards, and joysticks for Prize Vending Machines and Claw Machines.

Our international clients benefit from our strategically located warehouses, ensuring critical parts reach you without unnecessary wait times.

4. Support Service Levels

We offer three tiers of support to match your business needs:

5. FAQ - International Client Support

Q: Does FuntrekVibhuti provide global shipping and on-site installation?

A: Yes. Our export division manages everything from worldwide shipping and customs to remote or on-site installation, regardless of your location.

Q: How is warranty managed under the Global Customer Support Policy?

A: We offer a Global Warranty Policy. Replacement parts are dispatched via express courier, backed by professional technical guidance through our priority digital channels.

6. Contact Our Support Team

Reach out to us anytime for technical assistance or support: